Practical information: arrival, departure & house rules

To make your stay as smooth as possible, we have listed the most important practical matters for you.

🕒 Arrival (Check-in)

• Timing: You are welcome between 15:00 and 20:00.
• Communication: We would greatly appreciate it if you would your estimated time of arrival  On the day of arrival, we like to be in touch via WhatsApp; so we know exactly when to be ready for the key exchange.
• Arrive later? Arriving after 20:00 is possible by arrangement. You will then be given the code of the key box so you can open the door yourself.
• Arrive earlier? Would you like to 12:00pm already have your property available? This is possible on request (if the cleaning schedule allows). Surcharge: NOK 350..
• 🛥️ Boat & Instruction Are you also renting a boat? Please note that you will receive mandatory safety and boat instruction before you are allowed on the water.

• On the day of departure, you must leave the accommodation no later than 10:00 a.m. to leave.

✨ How will you leave the property? We provide the final cleaning (floors, sanitary facilities, etc.), so cleaning is not necessary. However, we do kindly ask you to do the following three things before departure:

1. The dishes: Make sure the dishes are clean and the dishwasher is unloaded.
2. The beds: Bed linen is always included with us. Would you like to collect the beds and gather the linen in one place?
3. The waste: Take all waste away and ensure proper segregation (see below).

♻️ Waste separation (Important!) 

In Norway, we are very strict on separating waste. You will find several bins in your flat. We urge you to separate the waste sorted deposited in the appropriate containers on site.

• 📄 Paper & Cardboard: This container may also contain drinking and milk cartons. (Blue lid)
• 🥫 Glass & Metal: These may be put together in the bin provided. (Orange Lid)
• 🍏 Food waste (GFT): Please put in the special container for organic waste. (Green lid)
• 🧴 Plastic: Plastic containers belong in the small container. Note: Do you have large bags of plastic? Then put these next to the container (do not stuff it in please).

All other waste goes in the residual waste container. We thank you very much for sorting it properly; this prevents us from having to sort it out manually afterwards.

⛔ Pets

• In our accommodations pets are allowed forbidden

1. Payment Your booking is final on receipt of the deposit. We apply the following terms:

• Down payment: 20% of the total rent, payable within 7 days of booking.
• Residual payment: The remaining 80% should be in our account no later than 1 month before arrival. You will receive an invoice for this in good time.
• For bookings within 1 month before arrival, the full amount must be paid immediately.
• Our prices are based on the Norwegian Krone (NOK). For your convenience, we convert prices to Euro in your invoice. For this purpose, we use the exchange rate at the time the relevant invoice is prepared. As a result, there may be a difference in the price in Euro at the time of the deposit and the final invoice. This is due to the exchange rate difference.

2. Cancellation Should you unexpectedly need to cancel, the following conditions apply:

• If cancelled up to 1 month before the planned date of arrival: You will owe the deposit (20% of the holiday price).
• In case of cancellation within 1 month before the planned date of arrival: You will owe the full travel price (100%).
• No refunds will be made for earlier or mid-term departures.

3. Move (Coulance) In consultation, we can see if it is possible to move the booking to another period in the same season. However, this is subject to availability and not a right.

⚠️ Tip: Travel and Cancellation Insurance We strongly advise you to take out proper cancellation insurance. If you have to cancel due to illness, family circumstances or other unforeseen issues, your insurance usually covers these costs. We as landlords cannot bear these risks.

An important resource for us are customer reviews. We would greatly appreciate it if you would leave a review. You can also post your review on the park4night app or campercontact, thus helping other camper owners.

If you like to read more about us, or follow our adventures here, sign up on our facebook page. We also occasionally write a blog about what we are experiencing, these are also online.